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Charbay Winery & Distillery Return Policy
If for any reason you are not entirely satisfied with your purchase, you may return it per our policy.

To return or exchange an item, please complete the following steps:

1) Contact us at 707.963.9327 ext. 23 (John Reagh). Upon request, circle the item(s) you are returning on the order form included with your purchase. 

2) Please write the reason for the return at the bottom of the order receipt.

If you are exchanging an item, please indicate the item you would like us to send at the bottom of the form. (Please be sure to indicate the address where you would like us to send the exchanged item if different from the original address.)

3) Pack and seal your return item in the same packaging received along with the order receipt.

Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.